Complaints and Commendations

Is there anybody who doesn’t hate Ticketmaster? If you have some reason not to hate them, I’d love to hear it. I’m looking to get a few tickets for Saturday’s NCAA Round 1 Women’s games at Nationwide, and I noticed on the Arena’s website:

Tickets are also available at the FOX Sports Ohio Blue Line location at The Mall at Tuttle Crossing and ticket outlets within Chiller Dublin, Chiller Easton and Chiller North.

I thought this was odd, but I live so close to Tuttle it seemed worth a shot to avoid all the service charges. Of course, this was the one event they did not have tickets for… no big deal. Then the girl told me they “only” charge a $2 service fee for tickets purchased at the Blue Line store. Only $2! That’s great! Ticketmaster is in the business of selling tickets, which in almost all cases are only available through Ticketmaster, and even if you go buy them in person they tack on $2 per ticket in addition to whatever Ticketmaster charges are included in the price.

Checking online, the description of the tickets reads: ADULT SINGLE GAME WITH SERVICE CHARGE, which seems to pretty clearly indicate that all the fees are included in the price. Yet after you select seats, they add a $4 “convenience” fee. I guess it’s convenient having no choice but to purchase from Ticketmaster! I don’t know what Ticketmaster’s motto is, but it should be Ticketmaster: We totally blow.

On the commendation side of things, Netflix is awesome. After a two week trial that I used mostly to test the streaming service over the XBOX, I realized I’d never need to rent another movie if I got the $8.99 monthly subscription. We’ve made good use of the instant watching feature, which is great despite a catalog that is far smaller than the physical one. I’m only using the DVD queue to catch new releases or the occasional classic that I can’t watch from the 360, so 1 at a time is fine. And today, the really impressive thing hit my inbox:

PCU was not available from your local shipping center. Fortunately, it was available from a shipping center in another part of the country. It’s on its way and should arrive within 3 to 5 days.

You’ll notice we also recently sent the next available DVD from your Queue to enjoy while PCU makes its way to you.

The movie first on my list wasn’t available at the Columbus location, so when they shipped it from someplace else they emailed me an apology – and sent the next movie in the queue at the same time! Much as I’ve gotten used to credit cards and utilities going out of their way to squeeze maximum fees out of minimum service, Netflix continues to impress! If you haven’t tried them out, I strongly recommend the free trial, especially if you have a 360 and good internet service.

[Update: On top of the $4 added to each “With service charge” ticket, they add a $3 order processing fee? Keep on suckin’, Ticketmaster.]

One thought on “Complaints and Commendations

  1. Pingback: that hero » Ticketmaster Still Blows

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